Privacy Policy

This Privacy Policy explains how Remarkable Chimney Sweep ("we," "us") handles information in connection with remarkablechimney.com (the "Site") and our services. We keep it simple: the Site has no contact forms and no user accounts — the primary way you reach us is by phone or email.

1. Information we collect

Information you provide directly. When you call (650) 722-5502 or email info@remarkablechimney.com, we collect what you share with us — typically your name, phone number, email address, service address, and details about your chimney — so we can schedule and perform service.

Call records. Our phone system logs call times and numbers, and calls may be recorded for quality and training. You'll be notified at the start of any recorded call.

Automatic website data. Like most websites, the Site may collect standard technical data (IP address, browser type, pages viewed) through server logs and privacy-respecting analytics, used only in aggregate to understand how the Site is used.

2. How we use information

We use the information above to schedule and perform services, send service reports and reminders you request, respond to inquiries, maintain business records, and improve the Site. We do not use your information for third-party advertising.

3. What we don't do

We do not sell your personal information, and we do not share it with third parties for their marketing. Period.

4. When we share information

We share information only with service providers who help us operate (for example, scheduling, invoicing, or phone systems), under confidentiality obligations; when required by law; or in connection with a business transfer. Service providers may use your information only to provide services to us.

5. Retention

We keep service records (including inspection reports and photos of your chimney) as long as needed for warranty, insurance, and legal purposes, then delete or anonymize them. You may request a copy of reports for your own property at any time.

6. Your California privacy rights

If you are a California resident, you have the right to know what personal information we hold about you, to request its deletion, and to not be discriminated against for exercising those rights (California Consumer Privacy Act). To exercise them, email info@remarkablechimney.com with "Privacy Request" in the subject line. We will verify your identity and respond within the time required by law.

7. Security

We use reasonable administrative and technical safeguards appropriate to a small service business. No method of storage or transmission is completely secure, but we limit what we collect in the first place — the best safeguard there is.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect their information.

9. Changes

We may update this policy from time to time; the current version and effective date will always appear on this page.

10. Contact

Privacy questions: info@remarkablechimney.com · (650) 722-5502 · 301 Howard St #350, San Francisco, CA 94105. See also our Terms of Service.